Employee Assistance Program (EAP)

immediate help for employees

Promptly resolve common personal issues negatively affecting employees, and reduce the risk of more serious psychological injuries, operational disruptions, staff turnover, and lost productivity.

Safeguard your greatest asset

Our essential pay-for-use Employee Assistance Program, facilitated by Senior Psychologists, is ideally suited to form a critical part of any business’ workplace psychosocial hazard mitigation strategy.

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What makes our EAP Popular

Employee Assistance Programs vary greatly in nature and offerings. From client feedback, we know our service is well suited to small to medium size businesses.

Experience the difference yourself

As a boutique EAP provider, we’re about building relationships and offering clients the advantages of receiving appropriate and cost effective intervention support.

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An essential,
Pay-for-use service

Our pay-for-use EAP model guarantees essential support for your employees, where you avoid paying for added bells and whistles they don't use. We can easily compliment your EAP with additional support services if required.

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Facilitated by expert Psychologists

Employees consistently get the same senior workplace psychologist, which means more efficient resolution of their presenting issues. Other services are also available to appropriately resolve more serious employee issues.

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For Small to medium sized businesses

Unlike large corporate EAP providers, we pride ourselves on delivering a service that's built on needs awareness. This means you get an EAP with appropriate features that best protect your employees from psychosocial hazards.

What you can expect with our EAP

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Speedy onboarding

When you're ready to go we can get you up and running with EAP within 48-hours. Your employees can then access counselling from an expert psychologist straight away, and you can relax knowing they're protected.

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launch support

You'll receive all the support, resources, and tools you need to successfully introduce EAP to your workforce. We help you seamlessly activate the service so it becomes an integral part of your WHS strategy.

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Helpful reporting

Maintaining confidentiality, we can supply you with appropriate reports that clearly identify common presenting issues from EAP sessions. This is designed to inform future employee WHS support strategy.

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Complete support

Your workplace receives ongoing educational resources, to help educate employees. They are also welcome to join our Get Mentally Fit community and you get access to other support services.

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Get EAP at your workplace

enjoy healthier business success

Common Issues employees need help with

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Personal

Common presenting issues can be: anxiety or depression, poor emotional regulation or confidence, poor communication skills, trauma, fatigue, unhealthy work-life satisfaction levels

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Professional

Common presenting issues can be: co-worker conflict, high job demands, burnout, poor boundary setting or job commitment, unhealthy work habits, lack of coping skills or job control

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Relationship

Common presenting issues can be: unhealthy lifestyle, poor work-home separation, family/marriage/relationship issues, financial stress, emotional or physical abuse, family illness & grief

EAP is a wise investment

How can an EAP help your business?

Ultimately, protecting your employees from acute psychological risks and issues, with an early intervention service like EAP, minimises operational disruptions. EAP forms a crucial part of any business’ psychosocial hazard mitigation strategy.

Enjoy healthier business success

Research shows that having an EAP service positively impacts employee engagement, reduces absenteeism and presenteeism, and increases productivity. It was found using an EAP represented a 2.3 ROI.”  (Mental Health Commission – Price Waterhouse Coopers)

Invest in your employees’ well-being and enjoy a workplace that is committed, happier, healthier, and more productive.

EMPLOYEES SUPPORTED WITH MENTAL WELLBEING WHO FEEL MORE ENGAGED AT WORK

85%

EMPLOYEES WHO THINK MENTAL HEALTH IS AN IMPORTANT ISSUE FOR BUSINESS SUCCESS

90%

AUSTRALIANS WHO IDENTIFY WORK AS THE MAJOR CAUSE OF THEIR LIFE STRESS

77%

EMPLOYEES WHO BELIEVE THEIR WORKPLACE ADEQUATELY SUPPORTS THEIR MENTAL WELLBEING

50%

*The information in this Australian report is relevant as at 15 March 2022, and has been prepared by Employment Hero

You may still have some questions?

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We supply what you need to seamlessly onboard, launch and promote our EAP service within your workplace. Your employees can easily and confidentially book and access their EAP session same day, via an online booking system, telephone or e-mail.

On booking their EAP session, an employee receives a short online needs assessment, which ensures we’re prepared to best support them.

You decide on who is eligible to access your workplace EAP service. The majority of our clients make their EAP service available to their employees only. Some workplaces extend this service to family members as well. Either way, EAP is regarded to be a very positive benefit to employees and employers.

You decide how many EAP sessions employees receive. We recommend 3 sessions per employee, per presenting issue, which always ensures they’re appropriately supported to resolve any issue. On our recommendation, employers can decide to extend further sessions to an employee where necessary.

In all other cases, the consultant will only release information or initiate contact with another party with the employees express written consent.

*Our ‘Wellbeing Check’ & ‘Wellbeing Assessment’ services (details below) are designed for more serious issues and so employers are involved in the intervention process.

EAP sessions are a 50-minute virtual counselling session. We do offer face-to-face EAP and a 1/2 day psych-on-site service to clients if or where required.

Acute services to support EAP

45 per cent of Australians will experience a mental health condition at some point in their lives. It’s inevitable mental health issues will have an impact on your organisation.

AVOID SMALLER ISSUES BECOMING more SERIOUS PROBLEMS

In addition to EAP, you can easily access the below non-confidential services that are designed to protect employees requiring a higher level support.

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Wellbeing Check

Employees experience psychological distress in any workplace. This employer activated service provides timely, intervention & recovery support for employees while minimising any negative impact to your organisation.

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Wellbeing Assessment

Occasionally, you may have concern for an employee's welfare or performance. Facilitated by an experienced workplace psychologist, this service pro-actively empowers leaders to best support a team member who's struggling.

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